Frequently Asked
Questions

  • Our commission is 20% of total nightly rate (pre-tax), and it's fully all-inclusive—designed to give homeowners a truly hands-off short-term rental experience.

    Our service covers every aspect of day-to-day management, including:

    Marketing & Revenue Management: Listing optimization; dynamic pricing to maximize occupancy and income; calendar management across booking platforms: regular listing updates to stay competitive.

    Guest Communication & Experience: 24/7 guest communication before, during, and after each stay: guest screening and enforcement of house rules; check-in and check-out coordination; review management and reputation building

    Operations & Issue Resolution: Handling guest questions, issues, and emergencies; coordinating maintenance and repairs when needed; cting as the main point of contact for guests, cleaners, and vendors

    Cleaning & Turnover Coordination: Scheduling professional cleans between stays; Pre-stay inspections to ensure quality and care; Restocking essentials and reporting any concerns promptly

    Owner Oversight & Transparency: Ongoing performance monitoring and optimization; clear, consistent communication and updates; full visibility into bookings, calendars, and revenue

    What's not included:

    • Cleaning fees (typically paid by guests)
    • Maintenance and repair costs
    • Supplies or services requiring owner approval
    • Coordination of major repair or design work

    Our goal is simple: maximize your rental income, protect your property, and give you peace of mind.

  • Owner payouts are issued via ACH transfer within 10 days following the close of each month. Payouts include the owner's rental revenue plus any additional fees collected (such as pet fees).

  • Yes. We use the property management system Hospitable, which synchronizes all booking platforms and calendars. Owners are provided access to Hospitable, allowing you to view reservations, rates, calendars, and guest communication at any time.

  • Typically, tax remittance is the homeowner's responsibility. In some locations, booking platforms automatically collect and submit certain taxes based on local regulations. We recommend consulting your accountant about state and local tax laws.

  • Once your home is guest-ready, onboarding typically takes 6-8 weeks. During this time, Canopy inventories the property, conducts a professional photo shoot, lists your home across booking platforms, and establishes a data-driven pricing strategy.

  • To maximize income, we use dynamic pricing rather than a flat nightly rate, adjusting prices based on real-time market conditions. We analyze demand trends, comparable local listings, seasonality, major holidays, and local events such as festivals or concerts, to charge the highest rate the market will support on any given night. Pricing is also adjusted based on booking lead time to capture premium rates when demand is strong and strategically discounted to fill last-minute gaps. This data-driven approach balances high nightly rates with strong occupancy, resulting in higher overall monthly revenue rather than leaving money on the table.

  • All guest communication is handled directly by the Canopy team. We manage messages from inquiry through checkout and respond promptly—typically within minutes and always as quickly as possible—to ensure guests feel supported, questions are answered right away, and any issues are resolved before they escalate. Fast, professional communication helps create a better guest experience, leads to stronger reviews, and protects your property.

  • The Canopy team, along with our amazing cleaning partners, takes care of everything needed to prepare your home for guests—from thorough cleaning to detailed inspections. You'll never have to wonder whether the house is fully stocked or if guests have all the essentials, like dish soap or enough washcloths—we've got it covered.

  • You'll receive detailed financial reports every month, delivered within the first ten days of the month.

  • If there's serious damage or a neighbor complaint, we take care of it right away. All guests are required to participate in our damage fee waiver program, which covers up to $300 in damages (with certain exceptions, such as pet-related damage). If damages exceed that amount, we work directly with the hosting platform to request reimbursement from the guest. We're also proactive with neighbors—we introduce ourselves so they know who manages the property, who to contact if there's ever a concern, and that we're present and responsive.

  • We highly recommend using our website. It can guide you to the perfect property with a stay that is tailored to your needs. For your convenience, you can also book through Airbnb, VRBO, and Booking.com.

  • If you can think of it, we can provide it. Personal shopping and a stocked fridge? We've got you. Doggy daycare? We're here. A bottle of champagne as an apology for not booking a vacation sooner with your partner? Done. Whether you want to plan ahead or a last minute need arises just head to our amenities page [insert link here] or scan the QR code at the property.

  • We have crafted a very handy guide book written for each individual property. Our website also gives you a summary of things to do under each property listed.

    Also Google Maps ;)

  • We do! Especially for return clients. Holiday stays are not available for discounts…unless we like you.

  • Holidays, special events, and seasons all play a factor in determining the price. A good rule of thumb is to reach out to us at booking@canopycollective.us. We will get you the right property for your vacation.

  • House trained dogs, cats, and goldfish are allowed based on the owner's discretion. All service animals are welcome. Even service fish.

  • It is handled determined on a case by case basis which is primarily decided based on when the next guests arrives or departs. Fees may be applied to early check in or late checkout.

  • Life is full of unknowns. Good luck.

    Just kidding! Request a call from one of our concierge at no charge by emailing us at hello@canopycollective.us and let us know your preferred dates and location. They can help guide you to the perfect getaway.

  • Once you book with us, you get a nice big packet that covers everything you need, including a personalized digital code that allows you to access your rented property. The code expires at your assigned day and hour of checkout.

  • We certainly hope so. While we cannot use our clairvoyance to know every potential guest's mode of transportation, we did anticipate this question. Every property has the requirements for a stay and transportation. It will cover everything from 4-Wheel Drive to your vehicles clearance. But anytime you have a concern, feel free to reach out.

  • Some properties have dedicated outlets for charging, some homes are currently adding stations, and some homes cannot offer this feature at this time. All available homes with EV accommodation can be found on our booking page.

    *Never charge your EV at a home that does not offer the service.

  • If you are arriving early and do not have an early check in, just reach out to our concierge and they can direct you to some activities that can pass the time until your stay begins.

    If you are arriving late, fear not! Just send a message to one of concierge and they will stay available to make sure your check-in is seamless.

  • Just let us know at what temperature to set the thermostat.

  • We know making friends is hard at any age so we always encourage you to keep the ones you have. That said, we do need to be notified of anybody coming to the property who is not on the reservation. If you are planning some sort of celebration, it does need to be cleared in writing by our team before you can go forward with any kind of event on the property. We can accommodate certain events on property. Extra fees may apply.

  • Your guidebook will be your best friend. It has hand picked recommendations with everything from family friendly events to hikes, to best bars and restaurants in the area. Need a reservation? Reach out to our concierge and they will snag you a booking.

  • Don't worry. You can book an amenity up to four hours before the scheduled time of activation. However, it is always good practice to book ahead so you can secure your desired activity.

  • We appreciate you being so dedicated to keeping yourself and the community safe from danger. There are a few options:

    • Uber is active for most areas. It can take a long time later in the evening.
    • Book a driver. Our concierge service can book a vetted driver.
    • Hire a bartender through Canopy Collective and party into the New Year.

  • All hail the guidebook. It covers everything from grocery stores to quaint specialty and general stores. Need a butcher or bountiful vegan options? The guidebook will cover you.

  • If we can, we will accommodate. Just make sure to reach out before the day of checkout as we do book same day turn overs.

  • Let us know immediately and we will make sure it is returned to you in a timely manner. A small fee may apply.

  • A good rule of thumb is to ask yourself one question: Will this cause damage to the house or property? You don't have to make the bed. You don't have to wash linen. You don't have to clean the fridge. We ask so little:

    • Trash and recycling has been put in white or clear garbage bags, secured and free of tears, and placed in the appropriate bins. Lose garbage in the bins will incur additional cleaning fees.
    • Furniture is in the same room as you found it and in the same place as it was upon your arrival.
    • No dirty dishes.
    • No food left out. (Any food or drink that you do not want to take with you can be left in the fridge for donation. Leftovers do not apply and must be thrown out.)
    • The property (indoor and outdoors) must be free of all human-made debris and trash.
    • Human waste products (diapers, used tissues, tampons/pads, "doggy" bags, etc) must be secured in a leak proof bag and placed in a garbage bag. Removal of human waste products by our team will incur additional cleaning fees.

  • Let us know sooner than later! The ease in which you booked your stay is the ease that all of our guests can book vacations. So it's always good to act fast.